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Our Privacy Policy

This privacy notice sets out how we, Myfolks Limited, collect, store and handle your personal information that you submit to our website and what your information rights are.

 

This Notice broadly explains what information we collect, the purpose for processing, categories of personal information and who we may share it with. Should you decide to progress further with Myfolks, you will be able to access our more detailed privacy notice in respect of other information you may provide.

WHO WE ARE

Myfolks in a private, limited company, registered in England (Company registration number: 14689848. Myfolks is also registered with the Information Commissioner’s Office (ICO) as a data controller; under the Data Protection Act. We have a nominated Data Protection Officer in our CEO, Louise Thompson, to reflect the importance we place on data protection.

REGISTRATION

We are registered with the Information Commissioner. You can view this at https://ico.org.uk/about-the-ico/what-we-do/register-of-fee-payers/–see entry ZB558252.

WHY WE COLLECT INFORMATION ABOUT YOU

We may collect personal data about you which covers basic details such as name, address, telephone number, and date of birth. We collect and process information about you, so that we can carry out our obligations as a service provider and a provider of work. This includes but is not limited to:

  • Confirming your identity to provide services to you (and/or your relative).

  • Confirming your identity to provide work to you.

  • Contacting you by way of the Myfolks app, post, email or telephone

  • Understanding your needs to provide the services that you request

  • Understanding what we can do for you and inform you of other relevant services and benefits

  • Obtaining your opinion about our services

  • Updating your customer record

  • Storing the information for the basis of record keeping that may be required by way of legal obligation(eg for HMRC) or for Myfolks’ proper administration

HOW WE USE YOUR INFORMATION

We will use the information you provide in a manner that conforms to the Data Protection legislation. We will endeavor to keep your information accurate and up to date and not keep it for longer than is necessary. In some instances the law sets the length of time information has to be kept.

In general, we process your information for the following purposes: for the service you requested, and to monitor and improve Myfolks’ performance in responding to your request to allow us to be able to communicate and provide services and benefits appropriate to your needs to ensure that we meet our legal obligations where necessary for the law enforcement functions.

We will not pass any personal data on to third parties, other than those who either process information on our behalf, or because of a legal requirement, and we will only do so, after we have ensured that sufficient steps have been taken to protect the personal data by the recipient. We do not sell your information to any commercial organisation.

INFORMATION SHARING

We may need to pass your information to other people and organisations that provide the service. These providers are obliged to keep your details securely, and use them only to fulfil your request. If we wish to pass your sensitive or confidential information onto a third party, we will only do so once we have obtained your consent, unless we are legally required to do so. We may disclose information to other partners where it is necessary, either to comply with a legal obligation, or where permitted under the Data Protection Act, e.g. where the disclosure is necessary for the purposes of the prevention and/or detection of crime. Should we need to disclose sensitive or confidential information such as medical details to other partners, we will do so only with your prior explicit consent or where we are legally required to. We may disclose information when necessary to prevent risk of harm to an individual. At no time will your information be passed to organisations external to us and our partners.

COMMUNICATION WITH MYFOLKS USING OUR PLATFORM

We may use information you provide via this site to:

  • Provide the services requested

  • Improve content

  • Communicate information directly relevant to the Myfolks service to you.

  • We automatically monitor information such as:

  • Pages visited

  • Browsers used

  • IP addresses

  • Device type used

  • Number of views

  • Duration of views

  • Number of clients and their retention

 

None of the above information will identify you personally. We only use it to help improve the website and to understand the types of request our service receives.

Please contact Louise@myfolks.digital if you want to opt in/out of our analytics software.

HOW LONG WILL INFORMATION BE HELD

We will not keep your information any longer than needed to provide the services you require. We may keep your data longer if we need to retain it for legal, regulatory or best practice reasons.

HOW WE PROTECT YOUR INFORMATION

The information you provide will be subject to rigorous measures and procedures to make sure it can’t be seen, accessed or disclosed to anyone who shouldn’t be allowed to see it. We have a comprehensive set of Information and Security policies.

 

These define our commitments and responsibilities to your privacy and cover a range of information and technology security areas. We provide training to staffwho handle personal information and treat it as a disciplinary matter if they misuse or do not look after your personal information properly. We conduct assessments of privacy when making changes to processes or systems that hold your personal data.

 

We assess the technical security of our systems and supplier systems. We will dispose of paper records or delete any electronic personal information in a secure way. We will investigate data incidents where we have found that your personal information may have or has been disclosed inappropriately and attempt to recover any data. We will inform you unless we decide it would present a risk to you and inform the authorities such as Police, or Information Commissioner where required.

YOUR INFORMATION RIGHTS

In general, you have the right to request that Myfolks:

  • provide a copy of your personal information

  • correct any errors in your personal information and restrict processing until completed

  • erase personal information, depending upon the legal basis

  • withdraw consent and have your data deleted

  • to be informed of automated decision making, including profiling for the service

You have the right to object to your personal data being processed.

Where possible we will seek to comply with your request but we may be required to hold, retain or process information to comply with a legal obligation. We try to ensure that any information we hold about you is correct. There may be situations where you find the information we hold is no longer accurate and you have the right to have this corrected. Please contact Louise@Myfolks.digital. You can help by notifying us of any changes in your personal information, please, so that we can update our records. You are legally entitled to request access to any information about you that we hold. If you have any concerns or comments please contact Myfolks’ Data Protection Officer directly by letter or email as follows:

Louise Thompson

Data Protection Officer

Myfolks Ltd

8 Segedunum Business Centre

Wallsend, Newcastle upon Tyne, NE28 6HQ

Email: louise@myfolks.digital

HOW TO COMPLAIN

If you wish to complain about your personal data privacy or information rights please contact

Louise Thompson

Data Protection Officer

Myfolks Ltd

8 Segedunum Business Centre

Wallsend, Newcastle upon Tyne, NE28 6HQ

Email: louise@myfolks.digital

You have the right to complain to the supervisory authority – the Information Commissioner’s Office (ICO). The ICO is an independent body set up to uphold information rights in the UK. They can also provide advice and guidance and can be contacted through their website: www.ico.org.uk , or their helpline on 0303 123 1113, or in writing to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

CHANGES TO THIS NOTICE

We will continually review and update this privacy notice to reflect changes in our services and feedback from service users, as well as to comply with changes in the law. When such changes occur, we will revise the last updated date of this notice.

To download a copy of our privacy notice please click the link below.

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